Our outsourced central reservation services are designed for independent hotels and small groups that are seeking to improve direct telephone conversion and drive operational efficiencies.
Workshop
Conduct an initial workshop to establish process flow for reservations and standard operating procedures that align with expected quality outputs.
Reservation System
We configure property templates, collate property collateral in terms of brochures, wedding/event kits, reporting and tracking of proposals sent and followed up.
Phone System
Configuration of number profile, reporting of call activity in terms of inbound, outbound, length of calls and call outcome in terms of an agreed set of parameters with the property.
Hours of Service
Define the hours of service – peak times, after hours or wholesale outsourcing – with on-shore resources to offer augmented representation.
Property Training
We get to know your property like it is ours and have our representatives achieve a property knowledge that on-site employees are expected to attain..
Sales Training
We provide all of our agents sales training to recognise opportunities with a strong focus on connection, upselling and conversion.
Inbound Reservations
Handle all inbound reservation enquiries from telephone and email channels at all stages of the reservation process from enquiry, proposal, execution, cancellation and post-stay.
Lead Generation
Pass appropriate leads to the sales team of the property in terms of corporate and MICE segments as well as any other prospective account management leads.
Report Generation
Generate and distribute daily arrivals and no-show reports. Produce monthly reporting on activity comprising calls, proposals, conversion and upsales.
We offer a range of packages to fit with your operation, large, small, select or full service
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Reservations Packages
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Enabler Package
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Per Month Excluding GSTPayment Terms
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Six MonthsContract Period
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Setup
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9am-5pmHours of Operation
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Inbound Telephone Reservations
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Inbound Email Reservations
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Manage Existing Reservations
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+ $1,500Restaurant Reservations
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+ $1,500Spa Reservations
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+ $1,500Concierge Services
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+ 30%Greater than 30 Rooms
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+ 50%Greater than 60 Rooms
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+ 70%Greater than 90 Rooms
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+ 90%Greater than 120 Rooms
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By negotiationGreater than 150 Rooms
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+ 60%After Hours to 8pm
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Assist Package
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Per Month Excluding GSTPayment Terms
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One YearContract Period
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Setup
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9am-5pmHours of Operation
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Inbound Telephone Reservations
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Inbound Email Reservations
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Manage Existing Reservations
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+ $1,500Restaurant Reservations
-
+ $1,500Spa Reservations
-
+ $1,500Concierge Services
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+ 30%Greater than 30 Rooms
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+ 50%Greater than 60 Rooms
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+ 70%Greater than 90 Rooms
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+ 90%Greater than 120 Rooms
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By negotiationGreater than 150 Rooms
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+ 60%After Hours to 8pm
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Growth Package
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Per Month Excluding GSTPayment Terms
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One YearContract Period
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Setup
-
9am-5pmHours of Operation
-
Inbound Telephone Reservations
-
Inbound Email Reservations
-
Manage Existing Reservations
-
+ $1,500Restaurant Reservations
-
+ $1,500Spa Reservations
-
+ $1,500Concierge Services
-
+ 30%Greater than 30 Rooms
-
+ 50%Greater than 60 Rooms
-
+ 70%Greater than 90 Rooms
-
+ 90%Greater than 120 Rooms
-
By negotiationGreater than 150 Rooms
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+ 60%After Hours to 8pm
Get in touch and speak with one of our outsourced reservations experts to see how we can help
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