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Our outsourced central reservation services are designed for independent hotels and small groups that are seeking to improve direct telephone conversion and drive operational efficiencies.

 

 

Workshop

Conduct an initial workshop to establish process flow for reservations and standard operating procedures that align with expected quality outputs.


 

Reservation System

We configure property templates, collate property collateral in terms of brochures, wedding/event kits, reporting and tracking of proposals sent and followed up.


 

 

Phone System

Configuration of number profile, reporting of call activity in terms of inbound, outbound, length of calls and call outcome in terms of an agreed set of parameters with the property.


 

Hours of Service

Define the hours of service – peak times, after hours or wholesale outsourcing – with on-shore resources to offer augmented representation.


 

Property Training

We get to know your property like it is ours and have our representatives achieve a property knowledge that on-site employees are expected to attain..


 

Sales Training

We provide all of our agents sales training to recognise opportunities with a strong focus on connection, upselling and conversion.


 

Inbound Reservations

Handle all inbound reservation enquiries from telephone and email channels at all stages of the reservation process from enquiry, proposal, execution, cancellation and post-stay.


 

Lead Generation

Pass appropriate leads to the sales team of the property in terms of corporate and MICE segments as well as any other prospective account management leads.


 

Report Generation

Generate and distribute daily arrivals and no-show reports. Produce monthly reporting on activity comprising calls, proposals, conversion and upsales.

Get in touch and speak with one of our outsourced reservations experts to see how we can help

 

Renee Andary

Reservations Manager — Department Head

 Strong background in various roles; reservations, revenue and front office management.


                  

Matthias Dybing

Co-Founder & Director

Revenue/distribution expert, thought leader and frequent industry commentator.


                  

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