Hotel Central Reservations

Our outsourced central reservation services are designed for independent hotels and small groups that are seeking to improve direct telephone conversion and drive operational efficiencies.

Workshop

Conduct an initial workshop to establish process flow for reservations and standard operating procedures that align with expected quality outputs.

Reservation System

We configure property templates, collate property collateral in terms of brochures, wedding/event kits, reporting and tracking of proposals sent and followed up.

Phone System

Configuration of number profile, reporting of call activity in terms of inbound, outbound, length of calls and call outcome in terms of an agreed set of parameters with the property.

Hours of Service

Define the hours of service – peak times, after hours or wholesale outsourcing – with on-shore resources to offer augmented representation.

Property Training

We get to know your property like it is ours and have our representatives achieve a property knowledge that on-site employees are expected to attain..

Sales Training

We provide all of our agents sales training to recognise opportunities with a strong focus on connection, upselling and conversion.

Inbound Reservations

Handle all inbound reservation enquiries from telephone and email channels at all stages of the reservation process from enquiry, proposal, execution, cancellation and post-stay.

Lead Generation

Pass appropriate leads to the sales team of the property in terms of corporate and MICE segments as well as any other prospective account management leads.

Report Generation

Generate and distribute daily arrivals and no-show reports. Produce monthly reporting on activity comprising calls, proposals, conversion and upsales.

We offer a range of packages to fit with your operation, large, small, select or full service

Reservations Without Pricing AU UK
Reservations Without Pricing AU UK
Minimum Contract
Setup
Hours of Operations
Inbound Telephone Reservations
Inbound Email Reservations
Managing Existing Reservations
Greater than 50 Room
After Hours to 8pm
Restaurant
Spa Reservations
Concierge Services

Enabler
Minimum Contract
Six Months
Setup
Hours of Operations
9am - 5pm
Inbound Telephone Reservations
Inbound Email Reservations
Managing Existing Reservations
Greater than 50 Room
By Negotiation
After Hours to 8pm
By Negotiation
Restaurant
By Negotiation
Spa Reservations
By Negotiation
Concierge Services
By Negotiation
Enquire

Assist
Minimum Contract
One Year
Setup
Hours of Operations
9am - 5pm
Inbound Telephone Reservations
Inbound Email Reservations
Managing Existing Reservations
Greater than 50 Room
By Negotiation
After Hours to 8pm
By Negotiation
Restaurant
By Negotiation
Spa Reservations
By Negotiation
Concierge Services
By Negotiation
Enquire

Growth
Minimum Contract
One Year
Setup
Hours of Operations
9am - 5pm
Inbound Telephone Reservations
Inbound Email Reservations
Managing Existing Reservations
Greater than 50 Room
By Negotiation
After Hours to 8pm
By Negotiation
Restaurant
By Negotiation
Spa Reservations
By Negotiation
Concierge Services
By Negotiation
Enquire

Get in touch and speak with one of our outsourced reservations experts to see how we can help

Jude Bolger

CEO & Co-Founder

Outcome focussed serviced accommodation property and portfolio development expert with strong strategic insight.

Matthias Dybing

COO & Co-Founder

Revenue, distribution, sales and marketing expert, thought leader and frequent industry commentator.

Riley Staraj

Managing Director - UK

Strong commercial leader with expertise across core hotel commercial functions with a keen eye for revenue outcomes.

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Central Reservations

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