Hotel Central Reservations
Our outsourced central reservation services are designed for independent hotels and small groups that are seeking to improve direct telephone conversion and drive operational efficiencies.
Workshop
Conduct an initial workshop to establish process flow for reservations and standard operating procedures that align with expected quality outputs.
Reservation System
We configure property templates, collate property collateral in terms of brochures, wedding/event kits, reporting and tracking of proposals sent and followed up.
Phone System
Configuration of number profile, reporting of call activity in terms of inbound, outbound, length of calls and call outcome in terms of an agreed set of parameters with the property.
Hours of Service
Define the hours of service – peak times, after hours or wholesale outsourcing – with on-shore resources to offer augmented representation.
Property Training
We get to know your property like it is ours and have our representatives achieve a property knowledge that on-site employees are expected to attain..
Sales Training
We provide all of our agents sales training to recognise opportunities with a strong focus on connection, upselling and conversion.
Inbound Reservations
Handle all inbound reservation enquiries from telephone and email channels at all stages of the reservation process from enquiry, proposal, execution, cancellation and post-stay.
Lead Generation
Pass appropriate leads to the sales team of the property in terms of corporate and MICE segments as well as any other prospective account management leads.
Report Generation
Generate and distribute daily arrivals and no-show reports. Produce monthly reporting on activity comprising calls, proposals, conversion and upsales.
We offer a range of packages to fit with your operation, large, small, select or full service
Reservations Without Pricing AU UK
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Reservations Without Pricing AU UK
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Minimum Contract
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Setup
- Hours of Operations
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Inbound Telephone Reservations
- Inbound Email Reservations
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Managing Existing Reservations
- Greater than 50 Room
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After Hours to 8pm
- Restaurant
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Spa Reservations
- Concierge Services
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Enabler
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Minimum ContractSix Months
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Setup
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Hours of Operations9am - 5pm
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Inbound Telephone Reservations
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Inbound Email Reservations
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Managing Existing Reservations
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Greater than 50 RoomBy Negotiation
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After Hours to 8pmBy Negotiation
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RestaurantBy Negotiation
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Spa ReservationsBy Negotiation
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Concierge ServicesBy Negotiation
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Assist
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Minimum ContractOne Year
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Setup
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Hours of Operations9am - 5pm
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Inbound Telephone Reservations
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Inbound Email Reservations
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Managing Existing Reservations
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Greater than 50 RoomBy Negotiation
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After Hours to 8pmBy Negotiation
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RestaurantBy Negotiation
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Spa ReservationsBy Negotiation
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Concierge ServicesBy Negotiation
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Growth
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Minimum ContractOne Year
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Setup
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Hours of Operations9am - 5pm
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Inbound Telephone Reservations
-
Inbound Email Reservations
-
Managing Existing Reservations
-
Greater than 50 RoomBy Negotiation
-
After Hours to 8pmBy Negotiation
-
RestaurantBy Negotiation
-
Spa ReservationsBy Negotiation
-
Concierge ServicesBy Negotiation
View Brisbane
General Manager
"Over the past three years of working with Nuvho revenue management we have improved online visibility and grown revenue each year, which has led our property to perform above the market."
Royal on the Park
General Manager
"Nuvho is a cost effective alternative to inhouse solutions with access to a highly efficient team and measured successful outcomes."
Central Deborah Motel
General Manager
"The website and booking engine supplied by Nuvho, coupled with their revenue management advice has led to a five-fold increase in direct bookings, jumping to a double digit conversion percentage. Highly recommended."
Chateau Elan
General Manager
"With Nuvho as an extension of our team, we accessed analysis and insight that helped to drive revenue forward."
Zagames House
General Manager
"Working with Nuvho enabled us to reach more distribution outlets at competitive commission structures while refining our revenue management and distribution processes."
The Miro Apartments
General Manager
"Nuvho’s booking engine and website platform have made a significant difference to our direct conversion while the range of features available is best-in-market at this price point."
Emporium Hotels
General Manager
"Working with our senior team, the Nuvho revenue management team has been able to deliver above market performance despite challenging conditions."
City Golf Club Motel
General Manager
"The onboarding process to Nuvho’s website and booking engine was quick and seamless. It was led by their revenue management team resulting in a best-practice setup, driving significantly more direct bookings."
Mandala Group
Group Manager
"Having Nuvho work as part of our team and manage the sales function across our portfolio has generated significant efficiencies and a strong pipeline of business."
Il Centro
General Manager
"The booking engine and website installed by Nuvho has seen our direct bookings increase significantly with notably higher conversion rates."
Get in touch and speak with one of our outsourced reservations experts to see how we can help
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