Outsourced Central Reservations for Hotels
Our outsourced central reservation services are designed for independent hotels and small groups that are seeking to improve direct telephone conversion and drive operational efficiencies.
Trusted by Leading Hotels
We’ve worked with a network of 270+ hotels across Asia Pacific, United Kingdom & Europe.
Our Hotel Reservations Solutions
Workshop
Conduct an initial workshop to establish process flow for reservations and standard operating procedures that align with expected quality outputs.
Reservation System
We configure property templates, collate property collateral in terms of brochures, wedding/event kits, reporting and tracking of proposals sent and followed up.
Phone System
Configuration of number profile, reporting of call activity in terms of inbound, outbound, length of calls and call outcome in terms of an agreed set of parameters with the property.
Hours of Service
Define the hours of service – peak times, after hours or wholesale outsourcing – with on-shore resources to offer augmented representation.
Property Training
We get to know your property like it is ours and have our representatives achieve a property knowledge that on-site employees are expected to attain..
Sales Training
We provide all of our agents sales training to recognise opportunities with a strong focus on connection, upselling and conversion.
Inbound Reservations
Handle all inbound reservation enquiries from telephone and email channels at all stages of the reservation process from enquiry, proposal, execution, cancellation and post-stay.
Lead Generation
Pass appropriate leads to the sales team of the property in terms of corporate and MICE segments as well as any other prospective account management leads.
Report Generation
Generate and distribute daily arrivals and no-show reports. Produce monthly reporting on activity comprising calls, proposals, conversion and upsales.
Why Choose Nuvho for your Hotel Central Reservations?
Outsourcing reservations allows your front office team to stay present with the guests standing right in front of them. We manage calls, emails, and bookings in the background, so service at the desk never feels rushed. It’s a simple way to protect the guest experience while easing daily pressure.
Upsell Focused
Elevate the guest experience while growing ancillary revenue.
Scalable Support
Support that grows with you from one property to an entire portfolio.
High Conversion
Convert more lookers into bookers with streamlined, guest-friendly journeys.
Seamless Integration
Plug in effortlessly with smooth integrations that fit your existing tech stack.
Hotel Reservation Support Packages to Streamline Your Operations
Compare our three tailored service levels to find the best fit for your property’s reservation needs. Whether you require part-time inbound reservation support or a fully managed central reservations solution, our flexible packages are designed to enhance guest conversion, reduce workload, and deliver measurable efficiency for hotels of any size.
Reservations Without Pricing AU UK
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Reservations Without Pricing AU UK
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Minimum Contract
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Setup
- Hours of Operations
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Inbound Telephone Reservations
- Inbound Email Reservations
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Managing Existing Reservations
- Greater than 50 Room
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After Hours to 8pm
- Restaurant
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Spa Reservations
- Concierge Services
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Enabler
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Minimum ContractSix Months
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Setup
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Hours of Operations9am - 5pm
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Inbound Telephone Reservations
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Inbound Email Reservations
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Managing Existing Reservations
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Greater than 50 RoomBy Negotiation
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After Hours to 8pmBy Negotiation
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RestaurantBy Negotiation
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Spa ReservationsBy Negotiation
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Concierge ServicesBy Negotiation
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Assist
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Minimum ContractOne Year
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Setup
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Hours of Operations9am - 5pm
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Inbound Telephone Reservations
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Inbound Email Reservations
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Managing Existing Reservations
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Greater than 50 RoomBy Negotiation
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After Hours to 8pmBy Negotiation
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RestaurantBy Negotiation
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Spa ReservationsBy Negotiation
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Concierge ServicesBy Negotiation
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Growth
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Minimum ContractOne Year
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Setup
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Hours of Operations9am - 5pm
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Inbound Telephone Reservations
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Inbound Email Reservations
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Managing Existing Reservations
-
Greater than 50 RoomBy Negotiation
-
After Hours to 8pmBy Negotiation
-
RestaurantBy Negotiation
-
Spa ReservationsBy Negotiation
-
Concierge ServicesBy Negotiation
Trusted Hotel Central Reservations Partner for Proven Results
Hy Hotel Group
Owner
“Nuvho’s efficiency, clear direction and guidance saw an immediate improvement in overall revenue performance in a challenging market. Their continued role in ensuring that we are consistently performing has allowed us to achieve strong results since their engagement began."
The Constance
General Manager
"We’ve been working with Nuvho for a while now using their sales and revenue pillars. Their deep expertise across key commercial functions has been instrumental in helping us achieve consistent year-on-year growth."
Chateau Elan
General Manager
"With Nuvho as an extension of our team, we accessed analysis and insight that helped to drive revenue forward."
Zagames House
General Manager
"Working with Nuvho enabled us to reach more distribution outlets at competitive commission structures while refining our revenue management and distribution processes."
View Brisbane
General Manager
"Over the past three years of working with Nuvho revenue management we have improved online visibility and grown revenue each year, which has led our property to perform above the market."
Royal on the Park
General Manager
"Nuvho is a cost effective alternative to inhouse solutions with access to a highly efficient team and measured successful outcomes."
Nightelier Mitchelton
Accommodation Manager
“Our partnership with Nuvho began pre-opening, and they’ve been a vital part of our growth journey ever since. Their support in lead generation and the development of a strong sales pipeline has helped us establish a solid foundation and achieve consistent results across our targeted markets.”
Central Deborah Motel
General Manager
"The website and booking engine supplied by Nuvho, coupled with their revenue management advice has led to a five-fold increase in direct bookings, jumping to a double digit conversion percentage. Highly recommended."
Emporium Hotels
General Manager
"Working with our senior team, the Nuvho revenue management team has been able to deliver above market performance despite challenging conditions."
The Miro Apartments
General Manager
"Nuvho’s booking engine and website platform have made a significant difference to our direct conversion while the range of features available is best-in-market at this price point."
City Golf Club Motel
General Manager
"The onboarding process to Nuvho’s website and booking engine was quick and seamless. It was led by their revenue management team resulting in a best-practice setup, driving significantly more direct bookings."
Il Centro
General Manager
"The booking engine and website installed by Nuvho has seen our direct bookings increase significantly with notably higher conversion rates."
Rockingham Partners
Co-Founders/ Owner
"Through strong collaboration, Nuvho’s expertise in revenue management and distribution has strengthened overall commercial strategy, enhanced market positioning, and delivered significant year-on-year revenue growth for our mutual clients."
Contact Our Hotel Reservation Specialists Today
Reservations shouldn’t distract your front office team from the guests in front of them, they should quietly support the experience. Nuvho brings clarity and consistency to reservations, handling enquiries and bookings with care so your team can stay present on the floor.
Frequently Asked Questions
What is outsourced hotel reservations?
Outsourced hotel reservations involve managing guest enquiries, bookings, and conversions on your behalf. This can include phone, email, and web enquiries, while maintaining your brand standards and service levels.
Why would our hotel outsource their reservation’s function?
Hotels outsource reservations to improve conversion, manage labour challenges, control costs, and ensure consistent coverage during peak periods. It also allows on-property teams to focus on guest experience while maintaining strong booking performance.
Are outsourced reservations suitable for Australian hotels?
Yes. Outsourced reservations are widely used across Australia, particularly where labour availability, wage costs, or extended trading hours create operational challenges. Given our reservations team is based in Australia, we also understand local market conditions, guest expectations, and compliance requirements.
Will outsourced reservations sound like my hotel brand?
Our Reservations team operate as an extension of your hotel, using tailored call scripts, brand guidelines, tone of voice and product knowledge to ensure guests receive a consistent and professional experience aligned with your brand.
How does outsourced reservations impact booking conversion?
Our outsourced reservations improve conversion through dedicated focus, structured sales techniques, and consistent follow-up. Depending on your tech stack, performance can be tracked through clear measures such as conversion rate, average booking value, and call handling quality.
Can outsourced reservations handle group enquiries?
Yes. Our team are trained to manage group enquiries, including qualifying & capturing detailed requirements, and passing high-value opportunities to your sales or events team for follow-up.
How do outsourced reservations work with on-property teams?
Outsourced reservations teams operate as an extension of your hotel, working closely with on-property front office, sales, and revenue teams. Clear communication processes and regular reporting ensure alignment and seamless handover of enquiries and bookings.
Are outsourced reservations more cost-effective than an in-house team?
For many hotels, outsourced reservations reduce fixed labour costs, recruitment challenges, and training expenses. It also provides flexibility to scale support up or down without increasing permanent headcount.
How do outsourced reservations integrate with our systems?
Outsourced reservations teams are trained to work within your existing PMS, CRS, and booking platforms. Integration is managed securely, with processes aligned to your internal reporting and data requirements.
How do we transition to an outsourced reservations model?
The transition typically involves onboarding, brand and product training, system access setup, and a defined handover period. A structured implementation ensures minimal disruption and a seamless experience for both guests and internal teams.
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