Hotel Email Marketing Campaigns & CRM Support
Expert Email Marketing Campaigns & Guest Journey Mapping
Nuvho supports independent hotels to set up and manage email marketing campaigns and smart automations that go beyond the guest path to booking and feedback forms. Think special offer follow-ups and re-engagement campaigns. Whether it’s a new booking, a birthday, or a guest who hasn’t returned in a while, your hotel email marketing campaigns go out at the right moment, every time.
What's included in our Customer Journey Mapping & Email Marketing Strategies for Hotels:
- Automated guest journeys for each stage of the booking cycle in conjunction with the seamless guest journey automations tailored to your Booking Engine & PMS.
- Newsletter creation and distribution to keep past guests in the loop.
- Database connectivity and cleaning of dedicated email lists.
- Special offer campaigns designed to drive direct bookings.
- Performance tracking so you know what’s working.
- Ongoing support to adjust and improve over time.
Whilst Nuvho has preferred tools in place, we can work with existing stacks and support in recommending new technology across all different budgets.
Expert EmaiL Marketing & CRM for Hotels
Nuvho are trusted by a network of hotels for our hotel marketing services.
Why Choose Us?
Nuvho helps independent hotels cut through the noise with digital marketing that’s grounded in data and built for conversion. From search to social, we focus on what drives direct bookings, not vanity metrics.
Proven Expertise
Industry know-how that translates into performance.
Brand Storytelling
We turn your brand into a story people remember (and book).
Agile Approach
Responsive marketing that keeps pace with change.
Certified Experts
Qualified specialists delivering best-practice solutions.
Hotel Marketing You Can Trust
See what our clients have to say about our expert knowledge and system expertise.
Hy Hotel Group
Owner
“Nuvho’s efficiency, clear direction and guidance saw an immediate improvement in overall revenue performance in a challenging market. Their continued role in ensuring that we are consistently performing has allowed us to achieve strong results since their engagement began."
The Constance
General Manager
"We’ve been working with Nuvho for a while now using their sales and revenue pillars. Their deep expertise across key commercial functions has been instrumental in helping us achieve consistent year-on-year growth."
Chateau Elan
General Manager
"With Nuvho as an extension of our team, we accessed analysis and insight that helped to drive revenue forward."
Zagames House
General Manager
"Working with Nuvho enabled us to reach more distribution outlets at competitive commission structures while refining our revenue management and distribution processes."
View Brisbane
General Manager
"Over the past three years of working with Nuvho revenue management we have improved online visibility and grown revenue each year, which has led our property to perform above the market."
Royal on the Park
General Manager
"Nuvho is a cost effective alternative to inhouse solutions with access to a highly efficient team and measured successful outcomes."
Nightelier Mitchelton
Accommodation Manager
“Our partnership with Nuvho began pre-opening, and they’ve been a vital part of our growth journey ever since. Their support in lead generation and the development of a strong sales pipeline has helped us establish a solid foundation and achieve consistent results across our targeted markets.”
Central Deborah Motel
General Manager
"The website and booking engine supplied by Nuvho, coupled with their revenue management advice has led to a five-fold increase in direct bookings, jumping to a double digit conversion percentage. Highly recommended."
Emporium Hotels
General Manager
"Working with our senior team, the Nuvho revenue management team has been able to deliver above market performance despite challenging conditions."
The Miro Apartments
General Manager
"Nuvho’s booking engine and website platform have made a significant difference to our direct conversion while the range of features available is best-in-market at this price point."
City Golf Club Motel
General Manager
"The onboarding process to Nuvho’s website and booking engine was quick and seamless. It was led by their revenue management team resulting in a best-practice setup, driving significantly more direct bookings."
Il Centro
General Manager
"The booking engine and website installed by Nuvho has seen our direct bookings increase significantly with notably higher conversion rates."
Rockingham Partners
Co-Founders/ Owner
"Through strong collaboration, Nuvho’s expertise in revenue management and distribution has strengthened overall commercial strategy, enhanced market positioning, and delivered significant year-on-year revenue growth for our mutual clients."
Contact Our Hotel Marketing Specialists Today
Digital marketing moves fast and if you’re not keeping up, you’re falling behind.
Stay ahead of the curve with Nuvho’s targeted strategies that bring the right guests to your door.
Why would our hotel outsource their marketing function?
Working with a hotel agency offers flexibility, expertise, and immediate commercial impact without the long-term commitment of hiring internally.
Can you work as an extension of our existing marketing team?
Yes – our marketing services can be bespoke to what your internal marketing teams goals.
How often do we need to meet?
We recommend meeting fortnightly to maintain momentum while allowing time for meaningful progress. These regular check-ins ensure alignment on upcoming campaigns, coordination with the revenue team, and visibility on any need periods that require additional focus.
Can I access my campaign data and reports in real time?
Yes – we provide a live dashboard which can be viewed at any time. An additional EOM report is provided highlighting any achievements, changes and what the team will be working on in the coming weeks/ months.
Do you offer paid media?
Yes – we offer paid media through Google and Meta ads.
What is the hotel industry standard in Return on Ad Spend (ROAS)?
Industry benchmark for paid media is around 4:1 with optimised hotels achieving around 6-8:1. Whilst this is an industry standard, macro and micro factors are to be considered. E.g. Location, budget, competitors.
How do you handle budget allocation across different campaigns?
During the discovery call, we’ll gain a clear understanding of your budget and provide tailored recommendations. Once the budget is approved, it will be strategically allocated to ensure your hotel appears across key guest touchpoints. Campaign performance will be reviewed monthly to ensure everything is running effectively and delivering optimal results.
Who is responsible for creating content?
We can collaborate with a dedicated team member onsite or alternatively arrange an onsite visit to capture the required content. We recommend sourcing a strong content library that highlights key holidays, room types, and amenities, incorporating a balanced mix of static imagery and video.
Why should I incorporate video content within my content and social media strategy?
Video content is now one of the leading drivers of online traffic, yet it remains an underutilised content pillar for many hoteliers. Strategic video marketing strengthens brand awareness, builds guest relationships, supports direct bookings, and helps unlock new market segments.
Do you partner with any technology providers that could enhance our marketing initiatives? (E.g. CRM, Reputation Management etc).
Yes — we work with most hospitality and marketing platforms. If your hotel is considering a new system, our expert team can connect you with one of our trusted technology partners.
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