{"id":51625,"date":"2019-10-28T23:46:54","date_gmt":"2019-10-28T13:46:54","guid":{"rendered":"https:\/\/nuvho.com\/effective-sales-follow-up-three-key-ingredients\/"},"modified":"2019-10-28T23:46:54","modified_gmt":"2019-10-28T13:46:54","slug":"effective-sales-follow-up-three-key-ingredients","status":"publish","type":"post","link":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/","title":{"rendered":"Effective Sales Follow-Up \u2013 Three Key Ingredients"},"content":{"rendered":"\n<p>There\u2019s no doubt about it.&nbsp;When it comes to sales, the fortune is in the follow-up.<\/p>\n\n\n\n<p>We can invite heaps of people to our hotel or venue for&nbsp;site inspections&nbsp;or famils. We can farm out proposals left, right and centre. But when it comes to closing the sale and confirming the business, follow-up is often the key.  <\/p>\n\n\n\n<p>But often follow-up calls can be seen as too aggressive or spammy. If it\u2019s just phone call after phone call asking if a decision has been made, it can become annoying and off-putting for the client. <\/p>\n\n\n\n<p>So when it comes to successful follow up, these are the three key ingredients:<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">1. Be Customer Focused<\/h2>\n\n\n\n<p>Tailor your follow-up strategy to suit what you know about the particular client. Earlier in the sales process, ask when will be a good time for follow-up, or when they expect to have a decision. Understand their timeframe and clarify the next steps.  <\/p>\n\n\n\n<p>And importantly, ask their preferred method of communications. Some people hate spending time on phone calls and would rather receive emails that they can deal with in their own time. Others are tired of being bombarded by emails and would prefer a personal conversation. Ask (and then respect) their preferred way of being contacted.   <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. Be Helpful and Relevant<\/h2>\n\n\n\n<p>Whenever you follow-up with a client, aim to share some valuable, helpful information or something that is relevant to them personally.<\/p>\n\n\n\n<p>You can save their energy (and refresh their memory) by summarising your last conversation and adding in some extra suggestions or helpful recommendations.<\/p>\n\n\n\n<p>Try sharing a link to an article that follows-on from something you discussed, or a challenge they are having. Not only is this being helpful, it shows that you listened to them and were interested in what they have to say. <\/p>\n\n\n\n<p>Call or email with an invitation to an event they might be interested in.<\/p>\n\n\n\n<p>Gifts are often appreciated, and will stand out from the crowd if they are related to something you discussed.<\/p>\n\n\n\n<p>And when following up to say &#8216;thank you&#8217;, a handwritten note or card stands out from the sea of emails and is more personal.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. Do As You Said You Would Do<\/h2>\n\n\n\n<p>Provide any follow-up information by the deadline you set. Being late will not inspire confidence in someone who is looking to buy from you. Keep detailed notes of your meetings and calls (ideally notes in your CRM) and follow up on everything that was discussed. Preempt your client\u2019s questions so they don\u2019t have to follow-up with you.   <\/p>\n\n\n\n<p>If you follow-up in a helpful way \u2013 respecting their time and showing that you listened and understood their needs \u2013 you will have a much greater chance of closing the sale. <\/p>\n\n\n\n<p>And if by chance your product isn\u2019t the right one for them right now, your professionalism and customer service will have built a relationship that may lead to business in the future.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/www.hospitalityassociates.com.au\/wp-content\/uploads\/2018\/09\/follow-up.jpg\" alt=\"The Follow up in the Sales Process is Key\"><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>ABOUT NUVHO<\/p>\n\n\n\n<p><a href=\"https:\/\/nuvho.com\/\">Nuvho<\/a> is a Hotel Services &amp; Management Company focused on revenue generation for hoteliers. We offer outsourcing, training and support in the areas of Sales, Marketing, Revenue, Yield &amp; Distribution Management. <\/p>\n\n\n\n<p>We also offer\none of the best and most cost-effective booking engines on the market. It\nfeatures an in-built OTA price comparison tool and has a proven high conversion\nrate, achieving between 5% to 7% for our hotel clients. The system integrates\nwith most PMS and channel management systems.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to closing the sale and confirming the business, follow-up is often the key.<\/p>\n","protected":false},"author":4,"featured_media":51626,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[192],"tags":[277,247,249,251,278],"class_list":["post-51625","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales-services","tag-follow-up","tag-hotel-sales","tag-sales-skills","tag-sales-staff","tag-site-inspection"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Effective Sales Follow-Up \u2013 Three Key Ingredients | Nuvho<\/title>\n<meta name=\"description\" content=\"When it comes to closing the sale and confirming the business, follow-up is key. Here are the 3 key ingredents to effective sales follow-up.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Effective Sales Follow-Up \u2013 Three Key Ingredients | Nuvho\" \/>\n<meta property=\"og:description\" content=\"When it comes to closing the sale and confirming the business, follow-up is key. Here are the 3 key ingredents to effective sales follow-up.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/\" \/>\n<meta property=\"og:site_name\" content=\"Nuvho\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/arcahotels\/?ref=br_rs\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-28T13:46:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nuvho.com\/wp-content\/uploads\/2019\/10\/handshake-agreement-blog-feature-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"259\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dev Nuvho\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@arca_hotels\" \/>\n<meta name=\"twitter:site\" content=\"@arca_hotels\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/\"},\"author\":{\"name\":\"Dev Nuvho\",\"@id\":\"https:\\\/\\\/nuvho.com\\\/#\\\/schema\\\/person\\\/b94cf273db47f3a9234ac41dc9e2c0b8\"},\"headline\":\"Effective Sales Follow-Up \u2013 Three Key Ingredients\",\"datePublished\":\"2019-10-28T13:46:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/\"},\"wordCount\":494,\"publisher\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/nuvho.com\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/handshake-agreement-blog-feature-image.jpg\",\"keywords\":[\"Follow-Up\",\"Hotel Sales\",\"Sales Skills\",\"Sales Staff\",\"Site Inspection\"],\"articleSection\":[\"Hotel Sales\"],\"inLanguage\":\"gb\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/\",\"url\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/\",\"name\":\"Effective Sales Follow-Up \u2013 Three Key Ingredients | Nuvho\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/nuvho.com\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/handshake-agreement-blog-feature-image.jpg\",\"datePublished\":\"2019-10-28T13:46:54+00:00\",\"description\":\"When it comes to closing the sale and confirming the business, follow-up is key. Here are the 3 key ingredents to effective sales follow-up.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/#breadcrumb\"},\"inLanguage\":\"gb\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"gb\",\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/#primaryimage\",\"url\":\"https:\\\/\\\/nuvho.com\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/handshake-agreement-blog-feature-image.jpg\",\"contentUrl\":\"https:\\\/\\\/nuvho.com\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/handshake-agreement-blog-feature-image.jpg\",\"width\":400,\"height\":259},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/nuvho.com\\\/en-GB\\\/effective-sales-follow-up-three-key-ingredients\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/nuvho.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Effective Sales Follow-Up \u2013 Three Key Ingredients\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/nuvho.com\\\/#website\",\"url\":\"https:\\\/\\\/nuvho.com\\\/\",\"name\":\"Nuvho\",\"description\":\"Nuvho Hotel Management &amp; Services\",\"publisher\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/nuvho.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"gb\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/nuvho.com\\\/#organization\",\"name\":\"Nuvho\",\"url\":\"https:\\\/\\\/nuvho.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"gb\",\"@id\":\"https:\\\/\\\/nuvho.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/nuvho.com\\\/wp-content\\\/uploads\\\/2019\\\/01\\\/nuvho-logo-small.png\",\"contentUrl\":\"https:\\\/\\\/nuvho.com\\\/wp-content\\\/uploads\\\/2019\\\/01\\\/nuvho-logo-small.png\",\"width\":300,\"height\":100,\"caption\":\"Nuvho\"},\"image\":{\"@id\":\"https:\\\/\\\/nuvho.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/arcahotels\\\/?ref=br_rs\",\"https:\\\/\\\/x.com\\\/arca_hotels\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/arca-hotels\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/nuvho.com\\\/#\\\/schema\\\/person\\\/b94cf273db47f3a9234ac41dc9e2c0b8\",\"name\":\"Dev Nuvho\",\"sameAs\":[\"https:\\\/\\\/www.nuvho.com\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Effective Sales Follow-Up \u2013 Three Key Ingredients | Nuvho","description":"When it comes to closing the sale and confirming the business, follow-up is key. Here are the 3 key ingredents to effective sales follow-up.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/","og_locale":"en_US","og_type":"article","og_title":"Effective Sales Follow-Up \u2013 Three Key Ingredients | Nuvho","og_description":"When it comes to closing the sale and confirming the business, follow-up is key. Here are the 3 key ingredents to effective sales follow-up.","og_url":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/","og_site_name":"Nuvho","article_publisher":"https:\/\/www.facebook.com\/arcahotels\/?ref=br_rs","article_published_time":"2019-10-28T13:46:54+00:00","og_image":[{"width":400,"height":259,"url":"https:\/\/nuvho.com\/wp-content\/uploads\/2019\/10\/handshake-agreement-blog-feature-image.jpg","type":"image\/jpeg"}],"author":"Dev Nuvho","twitter_card":"summary_large_image","twitter_creator":"@arca_hotels","twitter_site":"@arca_hotels","twitter_misc":{"Written by":false,"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/#article","isPartOf":{"@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/"},"author":{"name":"Dev Nuvho","@id":"https:\/\/nuvho.com\/#\/schema\/person\/b94cf273db47f3a9234ac41dc9e2c0b8"},"headline":"Effective Sales Follow-Up \u2013 Three Key Ingredients","datePublished":"2019-10-28T13:46:54+00:00","mainEntityOfPage":{"@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/"},"wordCount":494,"publisher":{"@id":"https:\/\/nuvho.com\/#organization"},"image":{"@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/#primaryimage"},"thumbnailUrl":"https:\/\/nuvho.com\/wp-content\/uploads\/2019\/10\/handshake-agreement-blog-feature-image.jpg","keywords":["Follow-Up","Hotel Sales","Sales Skills","Sales Staff","Site Inspection"],"articleSection":["Hotel Sales"],"inLanguage":"gb"},{"@type":"WebPage","@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/","url":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/","name":"Effective Sales Follow-Up \u2013 Three Key Ingredients | Nuvho","isPartOf":{"@id":"https:\/\/nuvho.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/#primaryimage"},"image":{"@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/#primaryimage"},"thumbnailUrl":"https:\/\/nuvho.com\/wp-content\/uploads\/2019\/10\/handshake-agreement-blog-feature-image.jpg","datePublished":"2019-10-28T13:46:54+00:00","description":"When it comes to closing the sale and confirming the business, follow-up is key. Here are the 3 key ingredents to effective sales follow-up.","breadcrumb":{"@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/#breadcrumb"},"inLanguage":"gb","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/"]}]},{"@type":"ImageObject","inLanguage":"gb","@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/#primaryimage","url":"https:\/\/nuvho.com\/wp-content\/uploads\/2019\/10\/handshake-agreement-blog-feature-image.jpg","contentUrl":"https:\/\/nuvho.com\/wp-content\/uploads\/2019\/10\/handshake-agreement-blog-feature-image.jpg","width":400,"height":259},{"@type":"BreadcrumbList","@id":"https:\/\/nuvho.com\/en-GB\/effective-sales-follow-up-three-key-ingredients\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/nuvho.com\/"},{"@type":"ListItem","position":2,"name":"Effective Sales Follow-Up \u2013 Three Key Ingredients"}]},{"@type":"WebSite","@id":"https:\/\/nuvho.com\/#website","url":"https:\/\/nuvho.com\/","name":"Nuvho","description":"Nuvho Hotel Management &amp; Services","publisher":{"@id":"https:\/\/nuvho.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nuvho.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"gb"},{"@type":"Organization","@id":"https:\/\/nuvho.com\/#organization","name":"Nuvho","url":"https:\/\/nuvho.com\/","logo":{"@type":"ImageObject","inLanguage":"gb","@id":"https:\/\/nuvho.com\/#\/schema\/logo\/image\/","url":"https:\/\/nuvho.com\/wp-content\/uploads\/2019\/01\/nuvho-logo-small.png","contentUrl":"https:\/\/nuvho.com\/wp-content\/uploads\/2019\/01\/nuvho-logo-small.png","width":300,"height":100,"caption":"Nuvho"},"image":{"@id":"https:\/\/nuvho.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/arcahotels\/?ref=br_rs","https:\/\/x.com\/arca_hotels","https:\/\/www.linkedin.com\/company\/arca-hotels\/"]},{"@type":"Person","@id":"https:\/\/nuvho.com\/#\/schema\/person\/b94cf273db47f3a9234ac41dc9e2c0b8","name":"Dev Nuvho","sameAs":["https:\/\/www.nuvho.com"]}]}},"_links":{"self":[{"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/posts\/51625","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/comments?post=51625"}],"version-history":[{"count":0,"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/posts\/51625\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/media\/51626"}],"wp:attachment":[{"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/media?parent=51625"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/categories?post=51625"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nuvho.com\/en-GB\/wp-json\/wp\/v2\/tags?post=51625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}